Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your order to request a return or refund.

Eligibility for Returns

To be eligible for a return, all products must:

  • Be unused, unwashed, and in the same condition as received.

  • Be returned in their original packaging with all included accessories.

  • Be accompanied by proof of purchase (order number or receipt).

  • Have a clear unboxing video recorded from the moment the package is opened until the product is fully inspected.

The unboxing video is mandatory for all return, replacement, damage, missing item, and refund claims. Claims submitted without a valid unboxing video may not be approved.

Return Request Process

To initiate a return or refund request, please contact us at autolustonline@gmail.com within 5 days of delivery.

When submitting your request, please provide:

  • Order number

  • Description of the issue

  • Photos (if applicable)

  • Complete unboxing video

Our team will review the submitted information. Once the claim is reviewed and approved, we will provide further instructions regarding the return, replacement, or refund process.

Please do not send products back without receiving approval from our support team, as unauthorized returns will not be accepted.

Return Address:

Autolust
Njarakkal PO, Perumpilly
Ernakulam, Kerala – 682505

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, missing, or incorrect item, contact us as soon as possible with the required unboxing video so that we can evaluate the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Car shampoo and other liquid products.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Items returned without prior approval.

  • Sale items, clearance items, and gift cards.

  • Custom or personalized products.

Exchanges

Exchanges may be offered for eligible products upon approval of the claim. Exchange requests are subject to product availability and review by our support team.

Refunds

If your refund request is approved after review, the refund will be processed to your original payment method within 7–10 business days.

Please note that banks, payment gateways, and credit card providers may require additional time to reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at autolustonline@gmail.com.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact:

Email: autolustonline@gmail.com